AOL emails work fine most of the time. If you are a regular user there is a good chance you may have never run into any kind of trouble. But, this does not mean that AOL email is sans any problems or issues. However rare the issues may seem, they still happen. When you have a problem you will want to get it fixed. After all, email is an important part of our daily life and we want to keep it up and running all the time. Let’s take a look at how we can fix the common sign-in issues.
CAN’T SIGN IN
If you are experiencing difficulty signing in to the AOL email account then you would like to try one of the following fixes
Alerts or Error Prompts
While trying to login to your AOL account, you may see one of the following error messages:
- ‘Your Username or Password is incorrect.’
- ‘We detected unusual activity’
In both the cases you will need to reset the password. This will ensure account protection and you will also be able to login again. Resetting the password is pretty easy. You can visit the AOL website and follow the onscreen prompts.
In case you are not able to reset the password, you would like to call AOL email support. You can find the toll free number of AOL on their website for your region or country.
Change Browser Security Setting
When you do not get these two alerts and still you are not able to sign in, there could be a problem with the security setting of your browser. Here is what you need to do:
- Find out the version of the browser you are using (you can find it in About or Help section)
- Once you have found the browser version you can search the internet to find out how to change the security setting.
- After changing the setting try to sign in to your account again
Clear History and Cookies
Sometimes, changing the browser settings may also not resolve the issues. In that case you will need to clear the browsing history including cookies and cache. The steps to clear history are specific to the kind of browser you are using. However, they are more or less the same. Remove all the browsing footprint and then restart the browser.
Once the history has been cleared, you can try to sign-in to your AOL email account again. You should be able to sign-in now.
History and cookies can cause login problems at times. If you do not wish to delete the cookies completely, you will need to manually find all the cookies and history related to AOL email and delete them one by one.
Conclusion
If you are experiencing issues signing in to your AOL account, before contact AOL email support you can try some basic troubleshooting yourself. However, if none of the steps work then you will need to call the AOL support for resolution.
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